Terms of Service

01 Introduction

Welcome to AA Techs. These Terms of Service ("Terms") govern your use of our website (www.aatechs.co.uk) and the IT and technology services provided by AA Technology Solutions Ltd ("AA Techs", "we", "us", or "our").

By accessing our website or engaging our services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our website or services.

2. Definitions

In these Terms, unless the context otherwise requires:

3. Our Services

AA Techs provides professional IT and technology services including:

IT Support & Managed Services

Comprehensive IT support, helpdesk services, and ongoing system management to keep your business running smoothly.

DevOps & Automation

DevOps consulting, CI/CD pipeline implementation, infrastructure automation, and cloud architecture services.

Cloud Solutions

Cloud migration, management, and optimisation across major platforms including AWS, Azure, and Google Cloud.

Consultancy & Strategy

IT strategy development, technology roadmapping, and digital transformation consulting services.

4. Engagement and Acceptance

4.1 Service Agreements

All engagements for professional services will be governed by a specific Service Agreement or Statement of Work (SOW) that outlines:

• Scope of services to be provided
• Timeline and milestones
• Fees and payment schedule
• Specific terms applicable to the engagement

4.2 Authorisation

For services involving access to your systems, you warrant and represent that:

• You have the legal authority to authorise work on the specified systems
• You own or have written permission from the owner of all systems to be worked on
• Work will not violate any laws, regulations, or third-party agreements
• You will provide appropriate authorisation before any work commences

4.3 Acceptance of Deliverables

Deliverables shall be deemed accepted unless you notify us in writing of any material deficiencies within fourteen (14) days of delivery.

5. Client Obligations

As our Client, you agree to:

1. Provide accurate and complete information necessary for the provision of services
2. Grant appropriate access to systems, personnel, and documentation as required
3. Ensure you have all necessary rights, permissions, and authorisations for services to be performed
4. Notify us promptly of any changes that may affect the services
5. Maintain appropriate backups of your systems and data before any work commences
6. Designate a primary point of contact for communications
7. Review and respond to deliverables within agreed timeframes
8. Comply with all applicable laws and regulations

6. Payment Terms

6.1 Fees

Fees for our services will be as specified in the applicable Service Agreement or quotation. Unless otherwise stated, all fees are:

• Quoted in British Pounds Sterling (GBP)
• Exclusive of VAT, which will be added at the applicable rate
• Based on the scope defined at the time of quotation

6.2 Payment Schedule

• Payment terms are typically 30 days from invoice date unless otherwise agreed
• For certain services, we may require payment in advance or a deposit
• Retainer fees for ongoing support are payable in advance

6.3 Late Payment

We reserve the right to charge interest on overdue amounts at 4% above the Bank of England base rate. We may also suspend services if payments remain outstanding beyond 30 days.

6.4 Additional Work

Any work outside the agreed scope will be subject to additional charges. We will notify you and seek approval before commencing any out-of-scope work.

7. Intellectual Property

7.1 Client Materials

All intellectual property rights in materials provided by you remain your property.

7.2 AA Techs Materials

All intellectual property rights in our methodologies, tools, templates, and pre-existing materials remain our property. You are granted a non-exclusive licence to use deliverables for your internal business purposes.

7.3 Custom Deliverables

Upon full payment, you will own the specific custom work and deliverables created for your project. However, our underlying methodologies, frameworks, and tools remain our property.

8. Confidentiality

8.1 Mutual Obligations

Both parties agree to:

• Keep all Confidential Information strictly confidential
• Use Confidential Information only for the purposes of the engagement
• Not disclose Confidential Information to third parties without prior written consent
• Take reasonable measures to protect Confidential Information

8.2 Exceptions

Confidentiality obligations do not apply to information that:

• Is or becomes publicly available through no fault of the receiving party
• Was already known to the receiving party before disclosure
• Is independently developed without use of Confidential Information
• Is required to be disclosed by law or regulatory authority

8.3 Client Data

We treat all client data and system information as strictly confidential. We will not disclose this to any third party without your express written consent.

9. Limitation of Liability

9.1 Service Limitations

While we exercise reasonable skill and care in providing our services:

• Technology solutions are subject to rapid change and evolution
• We cannot guarantee that all issues will be identified or resolved
• Implementation of recommendations is your responsibility

9.2 Liability Cap

Subject to clause 9.4, our total liability arising from or in connection with our services shall not exceed:

• The fees paid for the specific service giving rise to the claim; or
• The amount specified in the applicable Service Agreement

9.3 Exclusions

We shall not be liable for:

• Loss of profits, revenue, business, or anticipated savings
• Indirect, special, or consequential losses
• Losses arising from your failure to maintain adequate backups
• Losses caused by factors beyond our reasonable control
• Any liability excluded by law

9.4 Nothing Excluded

Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.

10. Indemnification

You agree to indemnify and hold AA Techs harmless from any claims, damages, losses, or expenses (including legal fees) arising from:

• Your breach of these Terms or any Service Agreement
• Your failure to obtain necessary authorisations for work
• Your violation of any laws or third-party rights
• Any third-party claims relating to systems you have authorised us to work on
• Your misuse of deliverables

11. Termination

11.1 Termination for Convenience

Either party may terminate an engagement by providing thirty (30) days written notice, subject to payment for all services rendered up to the termination date.

11.2 Termination for Cause

Either party may terminate immediately if:

• The other party commits a material breach and fails to remedy it within fourteen (14) days of written notice
• The other party becomes insolvent or enters administration
• Continued performance would require either party to violate applicable law

11.3 Effects of Termination

Upon termination:

• All outstanding fees become immediately payable
• Each party shall return or destroy the other party's Confidential Information
• Clauses relating to confidentiality, intellectual property, and limitation of liability shall survive

12. Website Use

12.1 Acceptable Use

When using our website, you agree not to:

• Use the website for any unlawful purpose
• Attempt to gain unauthorised access to our systems
• Interfere with the proper working of the website
• Transmit any malicious code or harmful content
• Collect information about other users without consent

12.2 Website Content

The content on our website is provided for general information purposes. While we strive to keep information accurate and up-to-date, we make no warranties about the completeness or accuracy of website content.

12.3 Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content or practices of these external sites.

13. Governing Law and Disputes

13.1 Governing Law

These Terms and any dispute arising from them shall be governed by and construed in accordance with the laws of England and Wales.

13.2 Jurisdiction

The courts of England and Wales shall have exclusive jurisdiction over any disputes arising from these Terms or our services.

13.3 Dispute Resolution

In the event of any dispute, the parties shall first attempt to resolve the matter through good faith negotiations. If negotiations fail, either party may pursue formal legal remedies.

13.4 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

13.5 Entire Agreement

These Terms, together with any applicable Service Agreement, constitute the entire agreement between the parties and supersede all prior discussions, negotiations, and agreements.

14. Changes to These Terms

We reserve the right to modify these Terms at any time. Changes will be effective upon posting to our website. For existing engagements, the Terms in effect at the time of the Service Agreement shall apply unless otherwise agreed.

We encourage you to review these Terms periodically for any updates.

15. Contact Information

If you have any questions about these Terms of Service, please contact us: