MANAGED IT SERVICES
We take on your day-to-day technology — helpdesk, laptops, Microsoft 365, networks, backup and security — so nobody in your business has to be the reluctant IT person any more.
THE MODEL
A managed IT service means one company takes ongoing responsibility for your technology for a flat monthly fee, instead of you calling someone in whenever it breaks. We monitor, patch, secure and support everything — and we're measured on how little goes wrong, not how many hours we bill.
COVERAGE
Four areas, all included. We take the whole estate rather than cherry-picking the easy parts.
Laptop and desktop provisioning, imaging, updates, encryption and asset tracking — plus the human support behind them for every member of staff.
Licensing, mailboxes, SharePoint, Teams, permissions and the line-of-business applications your work actually depends on.
Firewalls, switching, Wi-Fi, VPN and internet circuits, monitored around the clock with alerts we act on rather than forward to you.
Endpoint protection, patch management, MFA, backup and tested restores, mapped to Cyber Essentials expectations.
CAPABILITIES
Phone, email and Teams access to UK engineers, with every request tracked and nothing lost between people.
Scheduled or reactive attendance when a problem genuinely needs hands on hardware.
New starters ready on day one; leavers fully deprovisioned the same day for security.
A live inventory of what you own, what it costs and when it needs replacing.
Tenant configuration, licence optimisation and the governance most tenants never get.
On-premises, hosted or Azure workloads kept patched, monitored and capacity-planned.
Firewall and switch configuration, segmentation, VPN and remote access.
Automated backups with restores tested on a schedule, because untested backups are just hope.
Managed antivirus and EDR deployed consistently across every device, not just the ones people remember.
Operating system and third-party patching on a defined cycle with reporting you can show an auditor.
Multi-factor authentication, conditional access and least-privilege permissions as standard.
The evidence, configuration and documentation needed to reach and hold certification.
A rolling plan for renewals, upgrades and improvements so nothing arrives as a surprise.
Monthly reporting on tickets, response times, patch status and backup success.
Clear visibility of upcoming hardware, licence and project costs.
We deal with your software and telecoms suppliers so your team doesn't have to.
SUPPORT TIERS
All tiers include monitoring, patching and the service desk. The difference is how far we go and how fast we respond.
ONBOARDING
We document what you have — devices, licences, network, backups, risks — and tell you plainly what we find, including anything uncomfortable.
We fix what's actually broken or exposed first: failing backups, missing patches, weak identity settings, unsupported hardware.
Monitoring, protection and patching rolled out consistently across the estate, with documentation your team can read.
Monthly reporting and a rolling roadmap, so the estate keeps getting better instead of drifting back.
QUESTIONS
Managed IT is normally priced per user per month, and the figure depends on your tier, device count and whether you need out-of-hours cover. We quote a fixed monthly fee after a short discovery call so there are no hourly surprises. Rolling monthly terms, no multi-year lock-in.
Ours includes the service desk, device management, Microsoft 365 administration, network and server monitoring, patching, endpoint protection, backup with tested restores, and monthly reporting. We take the whole estate rather than selecting only the parts that are easy to support.
Critical issues — anything stopping the business working — get a 15-minute response target. Everything else is answered the same business day. Standard cover runs 8am to 6pm UK time, and the Complete tier extends that to 24/7.
Yes, and it's common. We often act as the second line behind an internal IT manager, taking on monitoring, patching, security and out-of-hours cover while they focus on the business-facing work. We can also cover holidays and absence.
No. We work with what you have and flag anything genuinely unsupportable or insecure, with a replacement plan spread over time. Nobody needs a capital expenditure surprise in month one.
Yes. Much of what Cyber Essentials asks for — patching, MFA, endpoint protection, access control — is what we deploy as standard, and we produce the configuration evidence and documentation the assessment requires.
MORE FROM AA TECHS
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